[Free webinar] 7 Pre-requisites of Incident Management for the New Era of Remote Work | 10 AM PST - 18th June, 2020 Save your seat

Start a new topic

Adding Notes to Departments / Companies

We would like to be able to add special Notes to Departments/Companies in Freshservice, similar to adding Notes to Tickets. For example, a Department/Company may have a unique configuration.

While we could allow Agents the ability to edit Departments/Companies, this would allow them to edit any field, which we do not want. We only want Agents to be able to add Notes and nothing else.

Is there a way to perform the above task, either through the creation of a Custom App or another means?

Login or Signup to post a comment