One of the main reasons we signed up for FreshService was integrated Project Management capabilities.
However, the current implementation is very lacking in some key areas which makes it basically unusable.
I have seen some other people have mentioned some of these things before, up to a year ago, on these forums. I am wondering if we can get some improvements on some of these items.
Glad to see Gantt charts are now on the roadmap.
I agree! We are going to be using this for our IT ticketing software and they want to see if it can be used for our project management as well, but I have had some of the same issues.
I agree with the OP, the current implementation is basically useless.
Having to input absolute dates for tasks is definitely not the way to go. That's even worse when these dates are checked when you try to set dependencies between tasks.