COVID-19 Response: Ensure business continuity with scalable IT helpdesk 10 AM PT / 1PM ET Register here

Start a new topic

Company Specific Activation Emails

When using Freshservice in MSP mode, it appears that the activation emails are inconsistently branded.  The activation URL seems to have been set appropriately for the user, but the email address sending the notice was not the appropriate one, and the ticket.department tag seems not to fill at all.


Could you please file a support ticket providing us more information about what behaviour you expect, and what is happening in your account?


Mithun Mohandas

Product Manager

Login or Signup to post a comment