Having tutorials for end users (Requesters) that are more layman.
The Tutorials and Videos are great for the Agent but we are trying to introduce Freshservice to our Employees.
Having tutorials for them will help greatly, plus save me time by not having to educate or create tutorials for the end user.
I've looked everywhere for some Requester tutorials but only find that the target audience is for the Agent.
We've created a couple of our own and have them loaded on the front page - however a dedicated channel for videos on the homepage would be really good.