Hi for all....
I am having problems using the search in v2 ... mainly in custom fields ... for example, I used the ticked_fields api to get the list of fields ... ok ... now the name of my field that I want to filter is os_apigts ... then the curl command would look like:
curl -v -u firstname.lastname@example.org:pass -H "Content-Type: application/json" -X GET 'https://softdatabr.freshdesk.com/api/v2/search/tickets?query="os_apigts:10586"'
But it does not work ... what am I doing wrong?
Sorry for the delay in getting back to you. May I request you to post this in the Freshdesk API forum, where you are likely to get a positive response for this question? The Freshdesk App Developers forum is primarily for App Development questions.