Release notes - 05th June 2018

Enhancements:

  • Agents now have the option to remove the quoted text while replying to a ticket so that they can send a clean reply to the requester if needed.

Bug Fixes:

  • Fixed an issue with the feedback widget where agents could not open the screenshots sent through the feedback widget as the files did not have the correct extension.

  • Fixed an issue where an Agent who has been downgraded from Admin to Regular Agent with no Admin privileges continued to receive admin notifications.

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