Analytics in Freshservice:
Introducing a new way to generate intuitive reports for your service desk. With analytics you can now,
Freshservice Mobile App (iOS) - Change Management:
Change Managers who need to roll up their sleeves to make business critical changes can now monitor and minimise risk by controlling the Change Lifecycle right from a mobile device. An agent can now view, edit, create and close Changes right from a mobile phone.
Fixed an issue in announcements where announcement emails were not sent even if the option to send announcement by email is selected