We've added a few custom checkboxes to Tickets, for example "Requires onsite access".
The Ticket filter allows filtering by custom fields - except checkbox-type fields.
In order to filter by this value, we're considering changing the field to a drop-down, but using it is less convenient, and we'll lose all previous data we recorded in the checkboxes.
Please add functionality to allow checkbox fields to be filter criteria.
Nick M
We've added a few custom checkboxes to Tickets, for example "Requires onsite access".
The Ticket filter allows filtering by custom fields - except checkbox-type fields.
In order to filter by this value, we're considering changing the field to a drop-down, but using it is less convenient, and we'll lose all previous data we recorded in the checkboxes.
Please add functionality to allow checkbox fields to be filter criteria.
2 people like this idea