Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 22nd May 2018


  • Introduced support for the following new app locations in New Change and Change Details pages. You can find more information here
    • new_change_sidebar and new_change_background for New Change page
    • change_background for Change Details page

Bug Fixes:

  • Fixed an issue where accounts with configured CNAME couldn’t access SAM

  • Fixed an issue where the Tickets I Requested filter was not working in Agent list view.
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