We're using loaner service items and it works really well. The only issue we've found is that requesters and agents often forget when an item is due back.
We would like Freshservice to send return reminders to the requester and the assigned agent, say, 24 hours before the item is due back. The timeframe should ideally be configurable by an administrator.
I tried seeing if I could do this with a Supervisor rule but it didn't seem possible.
Thanks - Simon