Freshworks named a Strong Performer in the Forrester Wave™: Enterprise Service Management, Q4 2021 Access Report
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App developers can now conditionally hide/show change fields to have dynamic change properties.
Introduced interface APIs to hide/disable/show the default ticket properties - Group & Category.
Bug Fixes:
Fixed an issue in the associate asset APIs for Tickets where only assets of hardware and its child types could be associated to tickets
Fixed an issue in contracts where users got a 500 error when viewing contracts updated through API
Karthik Pasupathy Ramachandran
Marketplace:
App developers can now conditionally hide/show change fields to have dynamic change properties.
Introduced interface APIs to hide/disable/show the default ticket properties - Group & Category.
Bug Fixes:
Fixed an issue in the associate asset APIs for Tickets where only assets of hardware and its child types could be associated to tickets
Fixed an issue in contracts where users got a 500 error when viewing contracts updated through API
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