I can attach a file to an asset in FreshService on the web interface, but as much as we would like to use this feature, we rely heavily on the mobile application which doesn't display attached files or give you any resource to open them. We would very much appreciate it if you could add the ability to see attached files in the asset detail screen when you pull up an asset on the mobile application.
Thanks for bringing this to our notice. Your ask seems reasonable and we will see why this is not being rendered on the Mobile App. We will add this as a feature request in our pipeline and write back soon on when this will be made available.
Thanks agains for letting us know about this.
Freshservice Mobile Team