Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 24th April 2018


  • Freshservice Ticket Summary Dashboard Widget : The native android widget will allow agents and admins to monitor and measure performance of their helpdesk without having to visit the computer or open the mobile app. The widget can be placed anywhere on the mobile screen. The widget auto refreshes every 10min, the agent/admin has an option to refresh at will. 

How to Enable the dashboard?


    - Long press on the phone Home Screen

    - Select 'Widgets' from the bottom option list

    - Scroll to the section F, you will find the Freshservice Widget listed there

    - Simply drag and drop the Widget where ever you like, that's all

Bug Fixes:

  • Fixed an issue where users could not login to the Freshservice developer portal if they had a CNAME configured in their Freshservice account

  • Fixed an issue where the asset state was always set to “In Stock” when updating other properties of an asset using APIs

  • Fixed an issue where the Bomgar integration was not working for accounts with custom domains 

  • Fixed an issue in workflows where workflows were not executed when an account has more than 30 workflows configured


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