Freshdesk Mint: Signature is removed when selecting template
Hello there,
Is this related to a Marketplace App you are using or building? If not then, this is probably not the right forum for the problem. May I request you to create a ticket for the same and have someone follow up from the Support team?
Thank you.
E.vandermeij
Our support agents use ticket templates and canned responses very often when creating an email to the customer.
When creating a new email in the Mint version the signature is added by default, like we prefer. However, after selecting a ticket template or canned response the signature is removed. No matter if the cursor is located in front or below the position of the signature when selecting the template/canned response.
Would be helpful if it simply stays available.