The form factor of a mobile device pushes us to think hard about the information that we can/should show on the ticket list page. While we agree that the art of good design is about retaining the obvious and subtracting everything else, we also empathise with our end users who would have created custom field that they would like to see as it helps them operate that much more productively. We respect that and hence here is another mobile first initiative where we are attempting to offer more power by given them a way to control what all information they would like to configure and see on the ticket list page.
Some of the key highlights are as follows
- Ability to select upto 7 different type of fields to be grouped and shown for a ticket
- Simple toggle on the ticket list page to change the view from the normal short version to the expanded version
- Ability to select a view of choice as default
Planned Release : Mid June
Freshservice Mobile Team