Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 10th April 2018


  • Import Agents - Administrators can now import agent information from a CSV file. More information can be found here


  • Enabling app developers to use richer HTML app installation page using Custom parameters. More information can be found here.

Bug Fixes:

  • Fixed an issue where the source field of a ticket was set as “Portal” instead of “Phone” when using a template to create a ticket

  • Fixed issues with the sort order of agents and requesters in the corresponding list pages

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