Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report
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Enhancements:
Import Agents - Administrators can now import agent information from a CSV file. More information can be found here.
Marketplace:
Enabling app developers to use richer HTML app installation page using Custom parameters. More information can be found here.
Bug Fixes:
Fixed an issue where the source field of a ticket was set as “Portal” instead of “Phone” when using a template to create a ticket
Fixed issues with the sort order of agents and requesters in the corresponding list pages
Karthik Pasupathy Ramachandran
Enhancements:
Import Agents - Administrators can now import agent information from a CSV file. More information can be found here.
Marketplace:
Enabling app developers to use richer HTML app installation page using Custom parameters. More information can be found here.
Bug Fixes:
Fixed an issue where the source field of a ticket was set as “Portal” instead of “Phone” when using a template to create a ticket
Fixed issues with the sort order of agents and requesters in the corresponding list pages