Enabling Agents and Requesters to quickly look up for releavant information in form of Solution Articles is a goal we want to meet with our latest release of the Android App (iOS to follow soon)
We have heard many of you ask for an exclusive CTA inside the app for the Knowledge Base, and we at Freshservice are happy to inform that this will be made available soon.
The app will structure the data exactly how you have created the hierarchy on the Web App. In addition to having an independent CTA, an agent can search for a Solution article via the universal search tab and also when replying to a ticket, he/she has an option to insert solution articles too.
Be on the look-out for us to update the status on this post to know when the changes are made live for all of you.
Freshservice Mobile Team
I can't find any topics about the knowledge base for the mobile app. Could you share me the link if there is any ?
Thank you very much.
The Solutions module is now available in Freshservice mobile app (iOS and Android). Both agents and requesters can access the Solutions tab from the left sidebar.
Agents can also insert solutions to a reply that they're sending it to the requesters.