In our previous ITSM tool we found it useful that we could have open multiple tickets in 'tabs' within a single view. It was useful for flipping backward and forwards between tickets without haviung to open mutiple browsers. Is this something that could be a feature improvement anytiome soon in Freshservice?
2 people like this idea
B
Bradley Ahmad
said
over 1 year ago
Something Zendesk did really well that my agents really really miss :(
Cathy Andrew
In our previous ITSM tool we found it useful that we could have open multiple tickets in 'tabs' within a single view. It was useful for flipping backward and forwards between tickets without haviung to open mutiple browsers. Is this something that could be a feature improvement anytiome soon in Freshservice?
2 people like this idea