Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 27th March 2018


  • Export Agents: Administrators can now export agent information to a CSV file. More information can be found here. 


  • The reCaptcha in the self-service portal has been migrated to V2. 


  • Teamviewer App - Provide remote assistance to your requesters to solve complicated issues quickly by initiating a TeamViewer session directly from the ticket page with the click of a button

  • Data store capability in Freshservice marketplace - Some apps need to store data and retrieve it at a later stage.To enable the development of such apps, we provides a data store for apps to set (store) and get (retrieve) data. 

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