My team and I like to use Team Huddle to discuss open tickets. However we are constantly missing team huddle conversations because we are not effectively notified of a new team huddle or a team huddle response.
What would be good is either a pop up notification within the UI that grabs our attention better than the standard notification panel in the top right or even a push notification straight to each users desktop.
agree - this is the one thing holding us back from using this - the notifications need to be better
Any news on this?
I agree on that there should be som kind of improvement on the notifications.
What I can see you get one notifications in the Freshservice notifications function when you our your group is mentioned in a discussion.
Maybe some kind of uniqe huddle UI icon that floats on top of FS when you are involved in a discussion.
Now you have to remember all the tickets you are involved in a discussion with wich is rather tricky.
Hi Everybody, right now we are re-visiting our approaches to solve for collaboration needs within the service desk context. This includes all forms of agent - agent/non-agent/3rd party users interactions. Saying that, we are not looking at enhancing the Team Huddle experience for now. I will post more updates on the thread once we have more progress around the same.