Freshservice is the fastest-growing ITSM vendor - Gartner 2020 Magic Quadrant. Learn More
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
Hi,
Aware that its currently in beta still but will the API v2.0 be getting the 'Filter Tickets' functionality soon thats available for FreshDesk?
(https://developer.freshdesk.com/api/#filter_tickets)
Theres some nice improvements in v2.0 but as you can't use custom views to pre-filter tickets as you could in v1.0 I'll have to pull vast amounts of data to get what I need.
Thanks
Steve
Steve.kirk
Hi,
Aware that its currently in beta still but will the API v2.0 be getting the 'Filter Tickets' functionality soon thats available for FreshDesk?
(https://developer.freshdesk.com/api/#filter_tickets)
Theres some nice improvements in v2.0 but as you can't use custom views to pre-filter tickets as you could in v1.0 I'll have to pull vast amounts of data to get what I need.
Thanks
Steve
3 people like this idea