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Release notes - 12th March 2018


Audit Logs - Introducing a centralized location to track activity performed in the admin settings. Create, update and delete actions performed in the following sections are now available in Audit Logs (Admin -> Audit Logs):

  • Account 

  • Plans & Billing

  • Groups

  • Agents

In the subsequent releases, other modules such as workflows can be tracked in the audit logs. This feature is available on Forest plan. (Will be provided as an add-on soon)


  • Changes can now be filtered by Planned Start Date and Planned End Date. 

  • Support for TLS 1.0 has been deprecated in Freshservice


  • New Ticket Conversation Customizations app allows you to customize the order of the conversations in the ticket page and provides an option to expand all the conversations by default

  • PagerDuty App has been migrated to the new v2 pagerDuty APIs to ensure no disruption once PagerDuty deprecates v1 APIs

  • SurveyMonkey App has been migrated to the new v3 SurveyMonkey APIs to ensure no breakage as SurveyMonkey moves towards deprecating its v3 APIs.

Bug Fixes:

  • Fixed an issue where trying to create a new product in the product catalog with a duplicate name resulted in a 404 error 

  • Fixed an issue in the Locations field where the locations were not listed in alphabetical order

  • Fixed an issue in the Jira Integration for Freshservice where the comments in Jira were not pushed to Freshservice as notes

  • Fixed an issue in the Canned Responses page where clicking on the Admin breadcrumb redirects to the login page instead of the Admin page

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When is the  Audit Log feature going to be available to the Estate plans?

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