Audit Logs - Introducing a centralized location to track activity performed in the admin settings. Create, update and delete actions performed in the following sections are now available in Audit Logs (Admin -> Audit Logs):
Plans & Billing
In the subsequent releases, other modules such as workflows can be tracked in the audit logs. This feature is available on Forest plan. (Will be provided as an add-on soon)
Changes can now be filtered by Planned Start Date and Planned End Date.
Support for TLS 1.0 has been deprecated in Freshservice
New Ticket Conversation Customizations app allows you to customize the order of the conversations in the ticket page and provides an option to expand all the conversations by default
PagerDuty App has been migrated to the new v2 pagerDuty APIs to ensure no disruption once PagerDuty deprecates v1 APIs
SurveyMonkey App has been migrated to the new v3 SurveyMonkey APIs to ensure no breakage as SurveyMonkey moves towards deprecating its v3 APIs.
Fixed an issue where trying to create a new product in the product catalog with a duplicate name resulted in a 404 error
Fixed an issue in the Locations field where the locations were not listed in alphabetical order
Fixed an issue in the Jira Integration for Freshservice where the comments in Jira were not pushed to Freshservice as notes
Fixed an issue in the Canned Responses page where clicking on the Admin breadcrumb redirects to the login page instead of the Admin page
When is the Audit Log feature going to be available to the Estate plans?