Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 06th March 2018


  • Introduced new option in the user profile menu to easily navigate to the requester portal

Search Enhancements:

  • Search for Departments and Agents in the global search.

  • Filter the search results based on ticket properties

  • Increase in search relevance

  • Search with a specific module right from the global search. Read more about how search works here.

Marketplace Enhancements:

  • App.activated event will now be triggered based on the app location. More info here

  • Support to build new custom apps using freshplug has been deprecated. Existing freshplugs will continue to work

Bug Fixes:

  • Fixed an issue in asset search API where the search didn’t work if the search term contains a dot(.)

  • Fixed an issue for Google authenticated users who received irrelevant password policy check

  • Fixed SAML vulnerability identified here

  • Fixed an issue in integrations where installing Office 365 app failed

  • Fixed an error for accounts with CNAME url when user tries logging in to Freshservice using the login/normal page
Login or Signup to post a comment