Freshservice advertises itself tobe able to handle multi-branding, but their service catalog doesn't really support that. It would be nice to be able to have a subcategory in the service catalog. For example: 

IT 

   Hardware

   Software

Facilities

   Electrical

   Ergo Request

HR

   Name change

   Benefits

Currently theres no way to nicely organize it, it's all mixed into one thing. It would also be nice to be able to have the main landing page of service category show less stuff. Right now it just shows everything available which looks super messy. 

+1 to the first point, and re: the second point -- might be beneficial to either have a "featured" flag available, or to display the most popular requested items. 

I too would also like to have this organization in the Service Catalog.

Also, it would be beneficial to have the ability to place the Items in the service Catalog where you want.

We would like our most popular at the top (Account Request), our workaround is to put a number in front.

In addition, for the On-Boarding it would be great to link to Service Categories rather than Items as when the reporting manager (who often is not very IT literate as we are a manufacturing company) is offered a long list of things to choose from. 

Steve Calder-MacPhee, you can link to a service category - but with a manual work-around. You can adapt this to your domain/URL. This is what we do for linking to a category on our site.

Steve Calder-MacPhee, you can link to a service category - but with a manual work-around. You can adapt this to your domain/URL. This is what we do for linking to a category on our site.