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Freshservice Service Catalog / Service Category

Freshservice advertises itself tobe able to handle multi-branding, but their service catalog doesn't really support that. It would be nice to be able to have a subcategory in the service catalog. For example: 


IT 

   Hardware

   Software

Facilities

   Electrical

   Ergo Request

HR

   Name change

   Benefits


Currently theres no way to nicely organize it, it's all mixed into one thing. It would also be nice to be able to have the main landing page of service category show less stuff. Right now it just shows everything available which looks super messy. 


8 people like this idea

+1 to the first point, and re: the second point -- might be beneficial to either have a "featured" flag available, or to display the most popular requested items. 

I too would also like to have this organization in the Service Catalog.

Also, it would be beneficial to have the ability to place the Items in the service Catalog where you want.

We would like our most popular at the top (Account Request), our workaround is to put a number in front.


1 person likes this

In addition, for the On-Boarding it would be great to link to Service Categories rather than Items as when the reporting manager (who often is not very IT literate as we are a manufacturing company) is offered a long list of things to choose from. 

Steve Calder-MacPhee, you can link to a service category - but with a manual work-around. You can adapt this to your domain/URL. This is what we do for linking to a category on our site.


Right-click category you want to link to > Copy link address.
Remove part of URL [ /fetch_catalog_items ] so that the remaining URL is https://help.ua.uw.edu/support/catalog/items?category_id=14000102276

I suspect that an equivalent exists for you, it just takes extra manual work.



Steve Calder-MacPhee, you can link to a service category - but with a manual work-around. You can adapt this to your domain/URL. This is what we do for linking to a category on our site.


Right-click category you want to link to > Copy link address.
Remove part of URL [ /fetch_catalog_items ] so that the remaining URL is https://help.ua.uw.edu/support/catalog/items?category_id=14000102276

I suspect that an equivalent exists for you, it just takes extra manual work. It would be nice if these extra steps were not required.



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