Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 20th February 2018

Bug fixes:

  • Fixed an issue in roles and permissions that require agents to have Delete Assets access to update assets in bulk in the assets list (instead of Create and Edit Access)

  • Fixed an issue with the Google Hangout app that displayed the App in two locations on the Ticket View page

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