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Tickets VS others tasks (projects?)

Hi everyone,

I'd like to know if you have tips on how to separate/manage tickets created in Freshservice (free plan) VS other tasks, such as "Study Server 2016" and "Create a new AD domain". I'm using Todoist right now and just installed Freshservice. I'm in the process of configuring it before asking my users to send me request that way.

Thank you!

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