We have some fairly long service catalog items and it would be great for our agents to have the service catalog item within a ticket formatted better. If it were possible to either insert HTML through the API or format them (preferably through HTML) while creating the item in the service catalog I think it would help sifting through request information.
Jared Crain
We have some fairly long service catalog items and it would be great for our agents to have the service catalog item within a ticket formatted better. If it were possible to either insert HTML through the API or format them (preferably through HTML) while creating the item in the service catalog I think it would help sifting through request information.