Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 06th February 2018


  • Visual enhancement on the Admin page with new logos and layout 

  • Assume Identity: The ability to assume a requester’s identity is now associated with a new privilege called “Assume Requester Identity” (this ability was previously associated with the “Manage Agents” privilege).

  • Import Requesters: The error handling process has been enhanced to include more validations, and the error report has been made more readable and actionable. More information here

Marketplace SDK Enhancements:

  • Introducing support for adding Installation Parameters in Freshservice Apps. More info here

  • Introducing support for Oauth in Freshservice Apps. More info here

Bug Fixes 

  • Fixed an issue in Contracts where users with non-english profile language couldn’t export contracts

  • Fixed an issue in the Asset details page where the CPU core count was incorrectly updated when discovering devices

  • Performance fixes in the Asset Relationship Map view while loading the Asset list 

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