I think it would be very nice to customize the service catalog page. Currently when you land on the page you just get a dump of every single request-able item. Some users will use the categories but most people will just scroll down the list. There are just way too many items for people to scroll. I believe if we can put the top request-able items on here, maybe top 4, then force people to use the search or categories on the side it'll be a lot nicer.
It's just like any e-commerce site, there is categories and then you can search down. No e-commerce site will dump all their products available into one scrollable page, it just looks ugly.
Yes, this will be very helpful as we have made some customer categories and want our requester group to see only those. Can it be restricted to what the requester group can see?