Expanding the dynamic sections to include limited interaction with built-in fields would be great. Allowing us to display custom fields, based on category alone, would really clean up the ticket properties side bar.
Why display a bunch of fields that have no application to the reported incident? That just clogs up the side bar and makes it harder for agents to process the ticket. I know this feature has been requested before, but there has been no response or follow-up from Freshservice staff.