[Free webinar] 6 Ways to Return to Work with Ease using Freshservice Integrations | 10 AM PST - 9th July, 2020 Save your seat

Start a new topic

Arcade Quest Supporting 1 Assignment Tickets

I would like to create a quest or trophy where our an agent can be recognized with the most single-assigned, closed tickets; meaning, if they assigned a ticket to themselves from their team queue and solved it without having to reassign the ticket. This is an efficiency metric for our team to understand the limitation of knowledge or the need for delegation. Please let me know if you require more information. 

Login or Signup to post a comment