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With Analytics in Freshservice, 

  • Users can pin reports to a dashboard to effectively monitor their service desk performance
  • Rich visualisations with interactive drill-downs
  • Reporting across all modules (tickets, tasks, problems, changes, release, groups, users, departments)

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Any  update on this roadmap item? Having time tracking data in analytics is the final piece for me. Time tracking on issues / tickets is essential to any IT department or MSP. 

4. Timesheet reports that tracks the time logged in by the agent using the "time tracking" widget available on the ticket/change/problem/release detail page. - Prioritised for Q4'18

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