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With Analytics in Freshservice, 

  • Users can pin reports to a dashboard to effectively monitor their service desk performance
  • Rich visualisations with interactive drill-downs
  • Reporting across all modules (tickets, tasks, problems, changes, release, groups, users, departments)

25 people like this idea

I would also like to be able to report on SR items. These are often items that with pattern analysis, can identify candidates for self service, solution articles or automated solutions. 

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