Start a new topic
Implemented

Analytics

With Analytics in Freshservice, 


  • Users can pin reports to a dashboard to effectively monitor their service desk performance
  • Rich visualisations with interactive drill-downs
  • Reporting across all modules (tickets, tasks, problems, changes, release, groups, users, departments)






25 people like this idea

I would also like to be able to report on SR items. These are often items that with pattern analysis, can identify candidates for self service, solution articles or automated solutions. 

Login or Signup to post a comment