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Implemented

Analytics

With Analytics in Freshservice, 


  • Users can pin reports to a dashboard to effectively monitor their service desk performance
  • Rich visualisations with interactive drill-downs
  • Reporting across all modules (tickets, tasks, problems, changes, release, groups, users, departments)






28 people like this idea

Any  update on this roadmap item? Having time tracking data in analytics is the final piece for me. Time tracking on issues / tickets is essential to any IT department or MSP. 


4. Timesheet reports that tracks the time logged in by the agent using the "time tracking" widget available on the ticket/change/problem/release detail page. - Prioritised for Q4'18



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