Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

We've expanded the scope for Access Control Limitations

The new enhancement under Access Control Limitation will allow you to set individual scope for every module while creating a custom role. This is applicable for the following modules, 



  • Tickets
  • Problems
  • Change
  • Release
The set scope will be visible when you're allocating the custom role to a new or an already existing agent. 


If you wish to know more about the changes, kindly take a look at the following solution articles: 




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