Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 23rd January 2018


- Access Control Limitations has been enhanced. You will now be able to define scope separately for each module (such as tickets, problems, change and release.) You can read more about it from here.

Bug Fixes

  • Fixed an issue that caused alignment issues in the attachments image preview section in Team Huddle
  • Fixed an issue with auto-refresh in the ticket details page
  • Fixed an issue where Associate Groups option is not getting displayed in Agent New/Edit page in IE 11 browser
  • Fixed an issue where Scope radio button does not respond to toggle in New Role page in Safari browser

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