Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Okta SAML Attributes

It's great to have a connection with Okta to allow SAML access, but we really need to be able to pass attributes such as manager, title and department from okta to freshservice. Right now we have to manually do this which is a terrible pain. Zendesk already has this done a long time ago.

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