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Project Task Time Tracking

Need ability to track time against project tasks, including marking as billable/non-billable and report on it. As well, would be nice to assign a customer to a project to help with reporting. 


7 people like this idea

100% agree with this request.  We use projects to track larger implementations.  Not being able to track time against those is really limiting.  Right now as a work around we create an Incident with the same name as the task and associate it to the Project to keep time.  That work around isn't great and becomes confusing though.


1 person likes this

Agree also. Same boat as Jake in that we add via an incident.

As an MSP tracking time and communicating with the client from Project task is critical not even close to optional.  Without this feature, we simply can't bring our 20+ agents to Freshservice.  That's unfortunate because we like most what the product has to offer.

This module is still not an option for us as we cannot track time.  Tasks show up, but you only track time on Inc & SR....NOT projects.  This is a critical if not foundational metric for proj mgmt and it is completely omitted.  Don't understand.....  The ability to add from the Requester list would be great.  A lot of times they are involved in some of the proj tasks/sub-tasks.  Thank you.



1 person likes this

Any update on this?  Using the work around of keeping time in a similarly named ticket is really becoming more of an issue.

During our implementation of Freshservice (spring 2018) we were told this feature was being worked on and would be available soon.  Any updates on this?  This is a major roadblock for us in using Freshservice for project management.


1 person likes this

I'll be the squeaky wheel and second what Carol said.  Definitely a major roadblock.

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