Need ability to track time against project tasks, including marking as billable/non-billable and report on it. As well, would be nice to assign a customer to a project to help with reporting.
100% agree with this request. We use projects to track larger implementations. Not being able to track time against those is really limiting. Right now as a work around we create an Incident with the same name as the task and associate it to the Project to keep time. That work around isn't great and becomes confusing though.
Agree also. Same boat as Jake in that we add via an incident.
As an MSP tracking time and communicating with the client from Project task is critical not even close to optional. Without this feature, we simply can't bring our 20+ agents to Freshservice. That's unfortunate because we like most what the product has to offer.