Need ability to track time against project tasks, including marking as billable/non-billable and report on it. As well, would be nice to assign a customer to a project to help with reporting.
100% agree with this request. We use projects to track larger implementations. Not being able to track time against those is really limiting. Right now as a work around we create an Incident with the same name as the task and associate it to the Project to keep time. That work around isn't great and becomes confusing though.
Agree also. Same boat as Jake in that we add via an incident.
As an MSP tracking time and communicating with the client from Project task is critical not even close to optional. Without this feature, we simply can't bring our 20+ agents to Freshservice. That's unfortunate because we like most what the product has to offer.
This module is still not an option for us as we cannot track time. Tasks show up, but you only track time on Inc & SR....NOT projects. This is a critical if not foundational metric for proj mgmt and it is completely omitted. Don't understand..... The ability to add from the Requester list would be great. A lot of times they are involved in some of the proj tasks/sub-tasks. Thank you.
Any update on this? Using the work around of keeping time in a similarly named ticket is really becoming more of an issue.