We are revamping how Software installations are handled in Freshservice.
With Software Asset Management, you can view a list of all the software used in your organization along with the count of devices where the software is installed in. This can be used to perform license compliance checks and also monitor for installations of blacklisted (prohibited) software.
We are in the final stages of rolling out the new software module to all accounts. With the launch of the new module, some existing features will not be available or will work differently. You can find all the changes made here: Behavior changes to how software assets and contracts are handled in Freshservice. To get a quick overview of the new feature, check out this solution article.