With Smart Automator, admins will be able to set up complex service desk automations like ticket assignments, service request approvals using a really simple and powerful graphical canvas.
Landing Soon in Freshservice, here is a teaser image from the feature:
The feature is out now for all plans on all new signups . Here is a quick overview
Please find more details in this Solution Article
If you are an existing customer, you will receive this feature as per the migration schedule with advance intimation.
For more details please contact our support