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MSP - Business Hours

Hi all,

Newbie question, as an MSP I would like to have business hours on a company by company basis but I can't see a way of doing this.

Any ideas?



1 person likes this idea

Hey Adam,

If you have a one-to-one mapping between agent groups and companies, then you can set the business hours for the agent group corresponding to the company.

If agent groups work across companies, we don't have a solution for your problem at the moment. We'll consider this as a feature request, and keep you posted if we have any updates.


Mithun Mohandas

Product Manager, Freshservice

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