As it might be known for some, there is a feature called chatbot that Freshservice is currently working on developing it.
some clients having this feature enabled by now as Beta version and some other not.
we need to be included in this beta version or at least to have a clear timeline for this feature
Any clue ?
Abey and Michael,
Please follow this thread which might give you better context of what you might be looking for in the form of a chatbot feature.