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Editing the "Stage" field when managing hardware requests

 Hi, I'm trying to edit the items within the "Stage" field (shown in the screenshot).

Can you please point me in the right direction to get this field changed?


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HI Janika,

              We Apologise for the delayed response. Currently the Stage Field options are predefined and is not Customisable. We have passed on your requirement to our Product Team to see if they have plan to include it in future. Thanks for taking time to point out your requirement.



Hello Freshservice Team,

any updates on this topic ? :)

I'd like to add a new Stage status ("ordered") to keep the IT Team posted on the status of the equipment request.



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