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Editing the "Stage" field when managing hardware requests

 Hi, I'm trying to edit the items within the "Stage" field (shown in the screenshot).


Can you please point me in the right direction to get this field changed?


Thanks

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HI Janika,


              We Apologise for the delayed response. Currently the Stage Field options are predefined and is not Customisable. We have passed on your requirement to our Product Team to see if they have plan to include it in future. Thanks for taking time to point out your requirement.


Regards

Sujay

Hello Freshservice Team,


any updates on this topic ? :)


I'd like to add a new Stage status ("ordered") to keep the IT Team posted on the status of the equipment request.


Thanks!


Hichem

Hi Hichem,


Trust you are keeping well!

Regarding the Service Request "Stage" we just had a conversation with the Product Management team and they would like to get on a quick call may be like 10 minutes to understand the use case end to end based on your availability, Is that fine with you?


Thanks,

Jayesh

Freshservice Support


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