[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

Ability to exclude specific agents from Arcade mode

Arcade mode is a nice feature, but doesn't work totally as intended in our environment. We have some "fake" agents (i.e. a service account) that automatically intake certain tickets and close them based on Dispatcher rules. This skews the metrics and essentially ensures that that the service account will always be #1 in certain categories. It would be great to be able to exclude certain agents from the Arcade calculations, or at least the leaderboards. 


3 people like this idea
Login or Signup to post a comment