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Release notes - 27th November 2017


1) Introducing live updates on the Ticket detail view page for agents when the ticket is updated.

The following are the events captured as an update:

  • Conversations (Private Notes, Public Notes & Customer Replies) 
  • Properties Updated
  • Task Updates
  • Approval Updates
  • Associations Updated 
  • Child Ticket Updates

2) Introducing the ability to select multiple values for nested fields (in filter conditions) in custom reports

Bug Fixes:

  • Fixed an issue where logging in from a non-whitelisted IP resulted in a 500 Error
  • Fixed an alignment issue in Admin -> Discovery -> Probe where the probe installations were not displayed properly.
  • Fixed issues in the table layout in Admin -> Financial Management 

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1 Comment

I appreciate the ticket details refresh, but why does it behave differently than the ticket list refresh? i.e. it does a hard browser refresh, instead of an inline refresh.

Also, as soon as I reply to a ticket, it pops up that there's 1 update, even though my reply is already saved on the screen (seems like a bug).

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