1) Introducing live updates on the Ticket detail view page for agents when the ticket is updated.
The following are the events captured as an update:
2) Introducing the ability to select multiple values for nested fields (in filter conditions) in custom reports
I appreciate the ticket details refresh, but why does it behave differently than the ticket list refresh? i.e. it does a hard browser refresh, instead of an inline refresh.
Also, as soon as I reply to a ticket, it pops up that there's 1 update, even though my reply is already saved on the screen (seems like a bug).