At the moment it is not possible to apply a scenario to a mobile phone for example. However, it often happens that a phone breaks or the persons receives a new phone.
Those kind of actions always needs to be repeated, doing always the exact same steps, but with different values.
JohnDoe1 has SomePhone1 which will be replaced by SomePhone2. In addition to this, the SIM-cards (as a relation) of SomePhone1 should also be put in SomePhone2.
The example above takes a lot of steps which could be made faster if we would be able to create change flows. So the user only gets only asked for the correct fields that needs to be changed.
This same example could also be for a car (we have cars with SIM-cards in them).
This is a very interesting use case! I'll add a +1 from my side as well. :D I haven't heard this before, but I can see how this would be helpful for others as well.
I have a few questions to help understand your flow better.
In reply to sid:
Rik, this is very helpful. Thanks for going into the details! :D
I'll reach out again if I have any other questions.
This would be great. We would like to be able to assign assets to tickets along with updating the Category, Department, etc... Having a easy click solution for our agents would be a time saver.