When I format and reinstall my Operating System, and run the Agent, the System create a new Computer, duplicating the assets
Can I merge the assets?
Best Answer
G
Gautham Prasad
said
4 months ago
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I trust this helps!
Regards,
Gautham
6 people have this question
K
Kelly Alm
said
about 1 year ago
I see that it has been 2 years since this suggestion was made, is there any answer? is it possible now? Still pending?
Gautham Prasad
said
4 months ago
Answer
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
Danilo Monteiro
Hello,
When I format and reinstall my Operating System, and run the Agent, the System create a new Computer, duplicating the assets
Can I merge the assets?
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I trust this helps!
Regards,
Gautham
6 people have this question
Kelly Alm
I see that it has been 2 years since this suggestion was made, is there any answer? is it possible now? Still pending?
Gautham Prasad
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I trust this helps!
Regards,
Gautham