When I format and reinstall my Operating System, and run the Agent, the System create a new Computer, duplicating the assets
Can I merge the assets?
Best Answer
G
Gautham Prasad
said
over 1 year ago
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I see that it has been 2 years since this suggestion was made, is there any answer? is it possible now? Still pending?
Gautham Prasad
said
over 1 year ago
Answer
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
Danilo Monteiro
Hello,
When I format and reinstall my Operating System, and run the Agent, the System create a new Computer, duplicating the assets
Can I merge the assets?
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I trust this helps!
Regards,
Gautham
6 people have this question
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstKelly Alm
I see that it has been 2 years since this suggestion was made, is there any answer? is it possible now? Still pending?
Gautham Prasad
Hi Danillo and Kelly,
We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.
You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.
As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.
I trust this helps!
Regards,
Gautham
-
Support for release versions
-
Auto-suggest knowledgebase articles while creation of ticket
-
Canned responses
-
What is the difference between an Incident and a Service Request?
-
Fresh Service availability
-
Post phone number publicly - not logged in
-
restricting knowledgebase articles to certain people within one customer
-
Custom Scope?
-
Exporting Reports
-
How to add and delete contact from company
See all 239 topics