[Free webinar] 7 Pre-requisites of Incident Management for the New Era of Remote Work | 10 AM PST - 18th June, 2020 Save your seat

Start a new topic
Answered

Merge Computers after change Operational System

Hello, 


When I format and reinstall my Operating System, and run the Agent, the System create a new Computer, duplicating the assets 


Can I merge the assets?


Best Answer

Hi Danillo and Kelly,


We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.


You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.


As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.


I trust this helps!


Regards,

Gautham


6 people have this question

I see that it has been 2 years since this suggestion was made, is there any answer? is it possible now? Still pending?

Answer

Hi Danillo and Kelly,


We now support for OS Imaging and Disk Swapping in the Discovery Agents for Windows Agent v2.6.0 onwards and Mac Agent v3.2.0 onwards.


You should not be facing any issues moving forward and you can always reach out to support@freshservice.com for assistance.


As for the option to merge assets, we shall have this recorded as a feature request and have passed it to our Product team. We will send updates on the ticket we raise.


I trust this helps!


Regards,

Gautham

Login or Signup to post a comment