Form templates - Templates allow administrators to pre-fill new ticket and change forms with specific values and save them for future use. Read more
Helpdesk URL Discovery on mobile app - This feature allows an end user to self discover their authorized list of helpdesk URLs. Based on their email-id, Freshservice authenticates and triggers a mail with all relevant service desk URL along with an option to launch the app that is deeplinked with the email.
Enhancements:
Introducing an option to disable the default asset types. Admins can now control the asset types that are visible to agents so that they only see what they need
Mobile app overdue items in To-do list - Now along with the day to day list of work items, you can also see a consolidated list of overdue items across all modules (Tickets, Service Requests, Changes and Tasks)
Mobile app default Home Selection - In the android mobile app, you now have an option to choose what to retain as default homepage. You can chose between Ticket Page or To-Dos page
Bug Fixes:
Fixed an issue where the Ticket/Problem/Change/Release list view items were wrapped below filters
Fixed an issue in the Ticket/Problem/Change/Release details page where Source, Type, Priority and other main attributes were grouped as two dropdown in a row
Fixed an issue reported that the list view font is too thick/bold
Fixed an issue in New > Service Request where only the first 40 items were displayed
UI fixes for link color across the product
Fixed an issue in the Ticket details page where the scroll inside description did not work
Fixed an issue where users were unable to install Quickbooks integration
Padma Sankar
Features:
Enhancements:
Bug Fixes: