Features:

• Form templates - Templates allow administrators to pre-fill new ticket and change forms with specific values and save them for future use. Read more
• Helpdesk URL Discovery on mobile app - This feature allows an end user to self discover their authorized list of helpdesk URLs. Based on their email-id, Freshservice authenticates and triggers a mail with all relevant service desk URL along with an option to launch the app that is deeplinked with the email.

Enhancements:

• Introducing an option to disable the default asset types. Admins can now control the asset types that are visible to agents so that they only see what they need
• Mobile app overdue items in To-do list - Now along with the day to day list of work items, you can also see a consolidated list of overdue items across all modules (Tickets, Service Requests, Changes and Tasks)
• Mobile app default Home Selection - In the android mobile app, you now have an option to choose what to retain as default homepage. You can chose between Ticket Page or To-Dos page
  

Bug Fixes:

• Fixed an issue where the Ticket/Problem/Change/Release list view items were wrapped below filters
  
• Fixed an issue in the Ticket/Problem/Change/Release details page where Source, Type, Priority and other main attributes were grouped as two dropdown in a row 
  
• Fixed an issue reported that the list view font is too thick/bold
  
• Fixed an issue in New > Service Request where only the first 40 items were displayed
  
• UI fixes for link color across the product
  
• Fixed an issue in the Ticket details page where the scroll inside description did not work
  
• Fixed an issue where users were unable to install Quickbooks integration