We've been a loyal FreshService customer for over 3 years, and with all of the changes over that time, I'm still shocked that the Agent Collision feature requires the Estate plan, when others, such as Zendesk offer it at their most basic level for $5/mo. Is there any plan on making this feature available in the Garden plan?
2 people like this idea
R
Reese Freeman
said
about 3 years ago
I second this. It's really a basic feature of any help desk software and shouldn't be used as a money grab.
1 person likes this
J
Jonathan MIART
said
about 3 years ago
I confirm, it should be a module of "base", and available from the plan "garden"
Roman Paylian
We've been a loyal FreshService customer for over 3 years, and with all of the changes over that time, I'm still shocked that the Agent Collision feature requires the Estate plan, when others, such as Zendesk offer it at their most basic level for $5/mo. Is there any plan on making this feature available in the Garden plan?
2 people like this idea