Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Filter tickets by Requestor groups

Please allow the ticket view to be filtered by Requestor Group.

The ticket view currently allows filtering by Agent Group, but not by Requestor Group.

I've set up a couple of user teams as Requestor Groups, based on the supervisors they report to.  Filtering by a Requestor Group would be very useful when I'm talking to a team leader and want to go through their team tickets.

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