When the tickets' live updates should be rolled out ?
I've tested it on our account and still not there.
Hi Abey,
The feature rollout has been completed for all accounts. Please give it a try now.
Best,
Sid
Would live updates feature work for newly submitted ticket also instead of the tickets on the queue only.
Hi Abey,
Yes, you will get a notification when a new ticket is submitted as well as any changes the tickets in your current list. Here's an example:
For some reasons, the new tickets thing doesn't appear on our end, any clue why?
Love to see LDAPS making it in there. Big win from a security perspective!
Hey Jeremy, Glad you like the update! Please do try out the LDAPS feature and let us know if you have any questions. Happy to help! :D
@Abey, do you still have issues with the New Ticket notification? If you have any trouble, please get in touch with our support team. They can help troubleshoot the issue.
we don't see the notification!!
I'm not seeing it either. Is is a paid feature?
Make sure that you clear the Browser cache and try again; it should be again
not working, i've also tried different Browsers! i don't see an update notification! But i just saw on Mohana's screenshot that it's from freshworks and not freshservice !!!!!
So maybe this feature is not available in freshservice??? I need this feature
Padma Sankar
Enhancements:
a) Introducing live updates on the Ticket list page when a ticket is submitted and/or updated
- Conversations (private notes, public notes & customer replies)
- Properties Updated
- Task Updates
- Approval Updates
- Associations Updates
- Child Ticket Updates
b) The Discovery Probe now supports LDAP over SSL (LDAPS) for syncing users from Active Directory to Freshservice.c) Faster access to most popular service categories - Move the most used service categories to the top with the new reorder feature.
Bug Fixes:
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