Enhancements:

a) Introducing live updates on the Ticket list page when a ticket is submitted and/or updated 

• Conversations (private notes, public notes & customer replies) 
  
• Properties Updated
  
• Task Updates
  
• Approval Updates
  
• Associations Updates
  
• Child Ticket Updates

c) Faster access to most popular service categories - Move the most used service categories to the top with the new reorder feature.

Bug Fixes:

• Fixed an issue where the installation directory changed upon repairing and upgrading the probe.
• Fixed an issue in the Discovery Probe that caused the probe to crash during scans
• Fixed an issue in the Discovery Probe where user attributes were not updated even when the field mapping was modified under Discovery -> Settings -> User Field Mapping
  
• Fixed an issue in the Discovery Probe where the OUs were not listed in alphabetical order 
  
• Fixed an issue that resulted in a 500 error when Catalog Items were cloned
  
• Fixed an issue so that service item images can now be deleted

Hi Abey,

The feature rollout has been completed for all accounts. Please give it a try now. 

Best,

Sid

Hi Abey,

Yes, you will get a notification when a new ticket is submitted as well as any changes the tickets in your current list. Here's an example:

Hey Jeremy, Glad you like the update! Please do try out the LDAPS feature and let us know if you have any questions. Happy to help! :D 

@Abey, do you still have issues with the New Ticket notification? If you have any trouble, please get in touch with our support team. They can help troubleshoot the issue.